Monoprice Drawing Tablet Cursor Won't Reach Bottom of Screen

Hi,

Welcome to Microsoft Community.

I understand your concerned. Let me help you to fix the issue.

Let's try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display adapter driver and check. Follow the below steps:

1. Press Windows key + X and click on Device manager.

2. Locate for display adapter and click on it to expand.

3. Right click on the device and click on uninstall.

4. Once you are done uninstalling the driver, restart the tablet. It will automatically install the generic display adapter driver.

If this doesn't help to fix the issue. I suggest you to update the display adapter driver. Skip step3 from the above steps and right click on the device and click on update.

If the issue still persist, try the below methods.

Method 2.

I would recommend you to go to the below link and click on AUTO DETECT YOUR GPU to detect the latest updated the graphic driver.

http://www.geforce.com/drivers

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I'm a bit confused at what you mean by 'restart the tablet' (step 4 of method 1). My graphics tablet doesn't have a power switch. It's a peripheral for my desktop computer. The only way I can think of to 'restart' it is to unplug it via the USB port and plug it back in. It receives power through the USB port.

As I have said, my graphics drivers are up to date. Regardless, I still attempted Methods 1 and 2. Nothing seems to have changed. My other drivers (for my graphics tablet) are also fully updated.

I am wondering if this may be an issue with Windows 10. Is there a way for me to test this? If the issue is caused by the latest update to Windows 10, I might be able to revert to a previous version, but I'd need to shut off the automatic update feature.

~HSLegacy

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

Thank you for coming back to us with the information.

Let's try different troubleshooting steps and check if this helps. I suggest you to go to the below link, select appropriate model, download the latest driver and install the same.

http://www.ugee.net/download.asp

Hope this information is helpful. Let us know the status.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I had exactly same problem and tried most of what was suggested. Too much of a steep learning curve am sure if more techie would be OK. My answer was to go to the Ugee website and click the latest download. Brand spanking new today! That worked for me just have to remember to uninstall Ugee 1000L first. As if a new installation after clicking on the setup.exe it asks you to plug in your tablet. Once done will install and you can now use the little Ugee tablet icon in taskbar to redefine the shortcuts and use of pen on your pc. Fingers crossed for you all best Patty

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Monoprice Drawing Tablet Cursor Won't Reach Bottom of Screen

Source: https://answers.microsoft.com/en-us/windows/forum/all/ugee-m1000l-graphics-tablet-wont-cover-full-screen/42e59a81-050e-44d7-939b-f68acf0d7d1b

Share this post